Care when it's urgent, but not an emergency

Urgent care when you need it most

We may stop accepting patients nearer to closing time due to demand.

If healthdirect says there are no appointments, but to walk in –
it’s likely we are unable to see you due to capacity.

WALK-INS WELCOME – NO APPOINTMENT NEEDED

Green Square Urgent Care Service
965 Bourke Street, Waterloo
(Located within Green Square Health)

Green Square Urgent Care Service provides urgent medical attention for people with an illness or injury that can be managed without a trip to the emergency department, but cannot wait for a regular appointment with the GP.

*Medicare card holders and asylum seekers in the community can be seen and bulk billed.
We are unable to provide care for those without an Australian Medicare card, including those who have international travel insurance/student health cover – even if you are told to come here by Healthdirect.

Simply walk in during our opening hours. Our nursing team will assess your condition and arrange for you to see a doctor based on medical priority.

Walk in or book via Healthdirect

What can be treated in urgent care

Urgent care is like a general practice that can only treat urgent issues that can’t wait until the next day.

Urgent Care When You Need It Most

We're here for you when:

You need treatment within 2-12 hours
Your issue can’t wait for a GP appointment
It’s not severe enough for the Emergency Department

Not suitable for:

Condition’s that can wait for 24+ hours
Severe emergencies
Routine check ups, ongoing care, prescriptions
If you only need an Xray on the weekend (we have no XR on site, nearest being Maroubra UCC)
Any referrals, imaging requests or pathology requests that won’t change management on the same day

NSW Health eligibility criteria

Australian Medicare Card (not overseas medicare cards or health insurance)
Community based asylum seekers

See your usual GP for:

Running out of medication
Medical certificates
Referral letters
Pathology or radiology requests
Mild or ongoing back pain
Eye issues that are mild without visual changes
Fever in adults if otherwise well
Flu like symptoms if you are otherwise well
Post operative issues without infection or bleeding
Urinary problems – but able to urinate
Workers compensation certificates
Wound infections if mild and otherwise well

Come to urgent care for:

Minor cuts
Acute (new) significant sprains or suspected fractures
Sports injuries
Minor infections
Urinary tract infections
Minor Burns
Acute rashes
Insect or animal bites
Worsening cold, cough or flu
Mild asthma attacks
Earaches
Fevers or chills

Source: NSW Health

Call 000 or go to Emergency for:

Chest pain or chest tightness lasting more than 10 minutes
Sudden onset of weakness, numbness or paralysis of the face, arm or leg
Breathing difficulties
Unconsciousness
Uncontrollable bleeding
A sudden collapse or unexaplined fall
Unexplained fitting (seizures)
Injury from a major car accident
A fall from a greater than 90cm height (or 5 stairs)
Serious assault, including stabbing or shooting
Severe burns, particularly young children
Infants who are fitting or have an ongoing fever
Severe mental health concern

Source: NSW Health

Helping you avoid the ED

In partnership with NSW Health and the Central and Eastern Primary Health Network.

Open 7 days a week

Available when you need, with shorter wait times than the ED

Bulk billed

NSW Health urgent care services are 100% bulk billed with valid Australian Medicare Card

Convenient

With pathology on site, radiology nearby, and the ability to suture wounds and plaster minor fractures, we're able to sort things out quickly so its easier to follow up with your GP.

How to receive care

Walk in or call Healthdirect

We welcome walk in's, or you can call Healthdirect who will direct you to our clinic

Receive Expert Care

Be triaged by an Urgent Care nurse and treated by an Urgent Care GP

See your GP for follow up

Your visit will be summarised and a copy of the consult and treatment given to you, and to your regular GP if longer term follow up is needed

Why the Green Square UCS exists

Urgent Care Services have been introduced in New South Wales (NSW) to help reduce pressure on emergency departments.

These services give people the treatment they need quickly for an illness or injury that is not an emergency, without waiting in a busy emergency department.